Choose a customer-facing experience, select a possible customer goal, then move the
CII Optimization Strategy Level to watch that experience evolve from generic response
to evidence-aware, intent-aligned design.
Two separate models are running:
the financial opportunity uses addressable/recoverable-share assumptions;
the CII Optimization Strategy Level controls the interface transformation.
The strategy slider does not manufacture financial impact.
1. Experience + Operational Parameters
Choose the Experience to TransformSame CII logic · different digital surfaces
Possible Customer GoalHypothesis, not fact
Traffic entering the journey being modeled.
Share leaving without reaching the defined resolution point.
Share likely tied to the need being modeled.
Share of addressable drop-offs potentially recoverable.
This is the wow control.
Slide it to transform the selected digital experience from static response to structural empathy.
It does not directly change the financial opportunity calculations.